requesta

1. Introduction

Requesta Mobile Services (Pty) Ltd ("Requesta", "we", "us", or "our") is committed to protecting the privacy and personal information of our users in accordance with the General Data Protection Regulation ("GDPR") and the Protection of Personal Information Act ("POPIA"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and associated services.

2. Information We Collect

We collect the following personal information from users:

• Full name
• Cellphone number
• Current address
• Geo-location data (real-time location)

We only collect the minimum personal data necessary for our services to function properly and efficiently.

3. How We Use Your Information

We use your personal information strictly for the following purposes:

• To facilitate connections between clients and service providers.
• To enable service providers to locate clients and perform requested tasks.
• To display your location to the relevant party during a service interaction.
• To ensure accurate identification and communication between parties.

4. Disclosure of Your Information

Your personal information (including your name, cellphone number, address, and location) is only shared with the party you are currently interacting with via the Requesta app. This means:

• Clients share their information with the Service Provider they have requested services from.
• Service Providers share their information with the Client for whom they are providing services.
• Once the service task is completed, this information is no longer accessible to either party.

We do not:

• Sell your personal data.
• Share your personal data with any third-party marketing or advertising services.

5. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process your personal data based on:

• Consent: You provide clear consent for us to process your personal data for the purposes stated.
• Contractual necessity: Processing is necessary to fulfil the agreement between you and Requesta.

6. Data Subject Rights (GDPR & POPIA)

You have the right to:

• Access your personal data.
• Correct or update inaccurate or incomplete data.
• Withdraw your consent at any time.
• Request deletion of your data (subject to legal or contractual obligations).
• Lodge a complaint with the Information Regulator (POPIA) or Data Protection Authority (GDPR).

7. Data Retention

We only retain personal information for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Once a service interaction is complete, user data related to that interaction is removed from active view and archived or deleted as appropriate.

8. Security Measures

We implement appropriate technical and organisational safeguards to protect your personal data, including:

• Secure authentication protocols.
• End-to-end encryption during data transmission.
• Role-based access controls.

9. Cross-Border Transfers

Requesta operates within South Africa but may use third-party services for infrastructure. Any transfer of data outside South Africa or the EEA (European Economic Area) will comply with POPIA and GDPR by ensuring equivalent levels of protection through standard contractual clauses or adequacy decisions.

10. Children's Privacy

Requesta is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top. You are advised to review this policy periodically.

12. Contact Us

If you have questions or wish to exercise your data rights, please contact us at:

Requesta Mobile Services (Pty) Ltd
Email: support@requestamobile.com
Phone: +27 72 227 4039
Address: 140, Republic Place, 315 Pretoria Ave, Ferndale, Randburg, 2194